Deliver omni-channel consumer experience from customer acquisition through service delivery
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Establish new platform to expand customer footprint and retention by delivering consistent omnichannel experience to reduce service delivery costs.
Designed program roadmap for building of brand new omnichannel sales/service platform. The roadmap prioritized deployment of products to facilitate incremental roll-out to the consumers. The platform established consumer funnels based on their needs to fulfill customer need through newly deployed servicing platform.