Case Study

  • Our Experience  /
  • Transformation to add services business

The Challenge

A print equipment manufacturer embarked on a comprehensive transformation to expand its offerings by adding print services. The initiative encountered challenges, including cost overruns and risks to the ‘Go To’ market date.

Solution

Conducted a comprehensive assessment of the program's current status, including costs, risks, and issues, to revise the program roadmap with updated timelines, budget, and deliverables. Collaborated with delivery teams to develop a robust solution and data architecture. Resolved dependencies to accelerate the delivery of the new CRM platform, enabling it to support the entire client life cycle, from lead capture to service delivery, for the combined offerings. Implemented a new program governance structure to initiate parallel execution of value streams and improve schedule efficiency. Successfully launched the new CRM platform to support the expanded portfolio of print equipment and services offerings.

Outcome


The report identified and highlighted adverse impacts on the enterprise sales and service functions like time delays, quote accuracy, contract gaps, and service quality.

Technology/Technique Industry
Gap analysis, stake-holder analysis Print, Manufacturing